Frequently Asked Questions

ALLOWED IN VENUE:

• YES - Single compartment bags, smaller than 12” x 6” x 12” in size (meaning no backpacks of any size)
• YES - Fannypacks
• YES - One unopened, factory-sealed, single-use water bottle per patron
• YES - Clear, empty water bottles (non-glass and non-metal only) – water fountains are available 
• YES - Non-professional cameras/cell phones without a detachable lens (subject to change on per show basis)
• YES - Costumes (masks must be removable upon request)
• YES - Cigarettes and lighters (smoking section located outside on 13th street)
• YES - Prescription medication in properly labeled prescription bottles (must match your name on the bottle)

NOT ALLOWED IN VENUE: 

For the safety and security of venue guests and employees, and to ensure the integrity of venue operations with the artist and guest experience, the following items are prohibited: 

• Outside food & beverages (dependent on show, please ask for specific restrictions)
• Alcohol 
• Weapons and weaponized props 
• LED Laser pointers/pens, flashlights 
• Air horns, whistles, cowbells, other noise-making devices 
• Illegal drugs 
• Mase or pepper spray, glow sticks/items 
• Fireworks, smoke bombs, flares, sparklers 
• Skateboards, roller blades, roller shoes, ice skates 
• Permanent markers, spray paint, stickers, flyers 
• Laptops, tablet computers, two-way radios 
• Selfie Sticks, poles, and projectile-type devices 
• Professional cameras (detachable lens), GoPro Cameras or drones 
• Backpacks of any size. Only single compartment bags smaller than 12″ x 6″ x 12″  
• Any other items deemed inappropriate by venue management or requested by tours  

Yes! We love a good costume! For the safety of our guests, please follow our standard Allowed/Prohibited Items, but specifically for costumes:

ALLOWED:

MASKS: allowed but must be easily removed, and must be able to remove by request by security staff.

NOT ALLOWED:

Inflatable Costumes

Hula Hoops

Weapons: replica, imaginary or real

Costumes with spikes or sharp pieces

Chain wallets

Glow sticks, laser pointers, flashlights
Projectiles: Flowstars, poi or other flow toys, frisbees, balls, totems

Stilts or costumes that could limit view for our guests

When in doubt, please email us at MidlandInfo@aegpresents.com for your specific costume, or be prepared you may not be let in at the door. We reserve the right to not allow other items as presented if safety is in question for our guests.

The regular Allowed/Prohibited list: 

ALLOWED IN VENUE:

• YES - Single compartment bags, smaller than 12” x 6” x 12” in size (meaning no backpacks of any size)
• YES - Fannypacks
• YES - One unopened, factory-sealed, single-use water bottle per patron
• YES - Clear, empty water bottles (non-glass and non-metal only) – water fountains are available 
• YES - Non-professional cameras/cell phones without a detachable lens (subject to change on per show basis)
• YES - Costumes (masks must be removable upon request)
• YES - Cigarettes and lighters (smoking section located outside on 13th street)
• YES - Prescription medication in properly labeled prescription bottles (must match your name on the bottle)

NOT ALLOWED IN VENUE: 

For the safety and security of venue guests and employees, and to ensure the integrity of venue operations with the artist and guest experience, the following items are prohibited: 

• Outside food & beverages (dependent on show, please ask for specific restrictions)
• Alcohol 
• Weapons and weaponized props 
• LED Laser pointers/pens, flashlights 
• Air horns, whistles, cowbells, other noise-making devices 
• Illegal drugs 
• Mase or pepper spray, glow sticks/items 
• Fireworks, smoke bombs, flares, sparklers 
• Skateboards, roller blades, roller shoes, ice skates 
• Permanent markers, spray paint, stickers, flyers 
• Laptops, tablet computers, two-way radios 
• Selfie Sticks, poles, and projectile-type devices 
• Professional cameras (detachable lens), GoPro Cameras or drones 
• Backpacks of any size. Only single compartment bags smaller than 12″ x 6″ x 12″  
• Any other items deemed inappropriate by venue management or requested by tours  

The Midland Theatre and TEN27 are now cashless for all beverage purchase locations.

We accept Visa, MasterCard, American Express, Discover, Diners Club and JCB + Digital wallets like Apple Pay and Google Pay.

Below are a few reasons and suggestions to help you with your search:

• No performances are currently scheduled for The Midland date or artist you may have selected.
• The Midland will only list an event after all information is confirmed with artist management. Events are always listed in time to purchase tickets the day they are put on sale.
• Check the proper spelling of the artist or band. All words must be spelled correctly.
• Make sure there is spacing between your words (i.e. Melissa Etheridge, not melissaetheridge).
• The event may not be officially promoted by The Midland or AEG Live. You may want to try finding the event on the band’s official website or AXS.com.

• Online – Click the BUY TICKETS link on the event details page of the show you would like to see, or search for the show on AXS.com.
• Phone – Over the phone purchases are only available by calling 1-888-9-AXS-TIX (1-888-929-7849).
• Box Office – You may purchase tickets in person at The Midland Box Office, open Monday–Friday from 10:00 a.m. to 6:00 p.m., and Saturdays 12:00 p.m. to 4:00 p.m., with extended hours on show days. Convenience Fees are reduced by purchasing at the box office, prices vary by show.

For Premium Seating information, click here.

Accessible seating locations vary by the specific venue seating set-up. For general admission shows, the floor is accessible to everyone. For shows with reserved seating, there are multiple locations on the floor and 400 level balcony for guests to purchase. If you find yourself needing accommodations while at the event, please speak to an usher or venue personnel for assistance.

If you have a unique situation, please feel free to contact us prior to the show for accomodations via our Contact Us form.

Only the artist record company, artist management, or artist fan club grant backstage access or meet & greet opportunities. The Midland does not handle artist access.

If you have purchased a VIP or Meet & Greet Package, information regarding event start time, venue access, and other pertinent details will be emailed to the ticket purchaser no later that two days prior to the event. For more details on if VIP packages are being offered, please visit the event listing by clicking here.

Click here to visit our Venue Information page for detailed directions and a map.
 

There are several convenient parking areas near The Midland Theatre. Pre-paid parking is available on most shows as available - visit the show's ticketing page to check availability.

A map of parking lots near the venue can be found here. The KC Streetcar also has two stops very close to the venue, visit KCStreetcar.org for more details on streetcar routes. 
 

The Chandelier Bar highlights the entire top floor of the theatre and features a full-circle bar surrounding a large inverted chandelier. This general admission are is a standing-only area.  There are specially priced Chandelier Bar tickets available for most shows.
 

Children younger than 12 months are admitted free into The Midland events, provided that they sit on an adult's lap and do not occupy a seat. However some events may have different age requirements at the producer’s discretion.
 

Our standard house policy prohibits audio/video devices, including any cameras with detachable lenses. However, sometimes the artist's policy on cameras and audio/video devices vary, and these restrictions may be altered for each show. We do not know the photo policy for a specific event until the day of the show.

Typically doors will open one hour prior to the show time noted on your ticket, however times may vary according to the event.  We recommend all guests arrive earlier than the listed show time in order to be inside the venue by the time the show begins. 

The Midland does not provide set times for any of our events. 

For more information regarding door times and updates to times, visit our event page, and make sure to follow our events on Facebook. 

Guests may exit and re-enter the venue through the 13th street doors. Guests wishing to re-enter the venue must show proof of ticket and the appropriate hand stamp or wristband. 

You can find the refund policy for our venue online at AXS.com. 

Smoking and vaping is not permitted inside the theatre at any time. There is a designated smoking area outside the theatre on 13th Street.
 

All tickets purchased via AXS.com will be delivered via Flash mobile delivery. Flash tickets are available by downloading the AXS app and logging in to your account, or by swiping the credit card that was used to purchase the tickets at the point of entry. For more information on Flash Seats, please click here.

Tickets purchased via credit card at the box office may be reprinted if lost by providing the credit card used to purchase to a box office representative. If your order was purchased at the box office with cash, unfortunately there is no way to confirm who placed the order and new tickets will need to be purchased.

When an event has been cancelled all tickets ordered via AXS will be cancelled and payment credited to your account within three to seven business days. Tickets purchased in person at the box office with a credit or debit card will also be cancelled, and payment credited to your account within three to seven business days. For orders placed at the box office with cash, you will need to return to the AThe Midland box office with your tickets to receive a refund. 

If an event has been postponed, an event-specific policy for affected ticketholders will be announced. Please follow our social media and check your email inbox for more information.  

As you arrive, please alert the security if you have a breast pump so they can process you through the entry properly. If you need storage, you can find our Guest Service station in the main lobby and they can direct you to our medical office for storage. 

If you would like a more private area for nursing/pumping, we have an ADA and Nursing room in our second floor women's restroom. We also have a semi-private area in our medical office, please find Guest Services and they can help direct you.

We do not serve food at our venue, but there are several great dining options within walking distance of our front door! Find a list of some of our favorite nearby spots here. 

Add the QuickPass Upgrade to your event tickets to bypass the General Admission entry line upon arrival to the venue at the Main Entrance by stopping by the Box Office or choose the upgrade when purchasing your tickets online.

*Note: QuickPass requires a separate event ticket for entry. 

**Subject to availability. Limited upgrades are available for each show.

In partnership with Variety KC, The Midland offers sensory kits for guests in need of foldable ear muffs, polarized sunglasses, weighted blankets, hot/cold packs, and fidget toys.

Sensory kits may be checked out at the Guest Service station in the main lobby of the building with providing a name, phone number and email.

Need more information or have more specific needs? Please reach out to us before show at MidlandInfo@AEGPresents.com.

We continue to monitor the evolving health regulations.  For the most current public health and safety procedures information relating to your show, please click here for our Public Health Notice, which will be updated as your event approaches.  While safety is our top priority, the risk of exposure to COVID-19 exists in any public place where people are present. 

The main entry as well as the entry into the TEN27 bar are both accessible.

ADA viewing areas vary by event type. Please reach us at MidlandInfo@AEGPresents.com if you have questions regarding ADA viewing areas available for a specific event.

The restrooms located on the lower level of the venue have accessible stalls.

Lobby elevator provides access to all levels. 

There are several parking garages in downtown Kansas City that feature ADA parking spots.

When you purchase your ticket online, you can also pre-pay for parking in the H&R Block Parking lot, to the southeast of the venue, and this lot features ADA parking spots. 

For a complete parking map of the downtown area, click here. 

To request a sign language interpreter, please email us at MidlandInfo@AEGPresents.com.

We kindly ask that you submit your request at least two weeks prior to the concert date. This allows us adequate time to secure the services of a qualified interpreter. While we will do our best to accommodate late requests, advance notice is greatly appreciated.

For any ADA inquiry, please email us at: MidlandInfo@AEGPresents.com. You may also look for a Guest Services Representative as you arrive to The Midland Theatre.